All artwork must be supplied:

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• With 5mm bleed (when scaled to full-size) (10mm for double-sided graphics)

• With crop marks

• With each design as a separate file or page

• With each file name including the finished dimensions and a description (eg. "3m x 1m Description.pdf")

• At the correct width-to-height ratio

• In CMYK colour mode

• With all images embedded

• With all fonts converted to outlines/curves/shapes

• With all visible in-canvas template elements removed

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Accepted file formats:

• PDF

• EPS (Encapsulated PostScript, CS6 and below)

• AI (Adobe Illustrator, CS6 and below)

• PSD (Adobe Photoshop, recommended flattened)

• TIFF (recommended flattened)

• JPG/JPEG (recommended high-resolution)

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Not Acceptable

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Artwork:

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• Without 5mm bleed

• Without crop marks

• With multiple artworks on one page

• At an incorrect width-to-height ratio

• In RGB colour mode

• With missing links or images which are not embedded

• Without fonts converted to outlines/curves/shapes

• Protected by a password
   

Unaccepted file formats:
 

• AI (Adobe CC Illustrator versions)

• INDD (Adobe InDesign)

• QXP (Quark Xpress)

• CDR (Corel Draw)

• SVG (Scalable Vector Graphics)

• GIF

• PNG

• BMP

• DOC/DOCX (Microsoft Word)

• XLS/XLSX (Microsoft Excel)

• PPT/PPTX (Microsoft Powerpoint)

• PUB (Microsoft Publisher)
  
  Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our requirements.

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Artwork not supplied to our requirements will likely render an unsatisfactory result or delay your order. If you unsure about the artwork you have, please check with us beforehand to ensure there are no complications with your order.

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed.

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If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales.

With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn't suitable for your needs.

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Setting Up Your Artwork Canvas

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For customers not familiar with creating artwork for large-format print and display systems, we have created this guide to make sure your designs can be processed and printed as quickly and accurately as possible.

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Canvas Size

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When creating your design canvas, the most important thing to remember is that your artwork should be setup at an equal proportion to the print you are ordering. If your order is for a banner with a 3:1 proportion, your artwork should perfectly match this. It's often best to use a smaller scale, such as half-scale or quarter-scale as this can reduce filesize. Also, many design applications have a maximum canvas size that do not allow canvases over a certain size.

 

For instance, a 5m x 1m design could be created like so:

 

Scale.                               Artwork Canvas Size

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100% (Full) Scale           5000mm x 1000mm 

50% (Half) Scale           2500mm x 500mm

25% (Quarter) Scale    1250mm x 250mm

10% Scale.                      500mm x 100mm

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To calculate the canvas width and height you'll need for a smaller scale, simply take your full-size measurement (eg. 5000mm) and multiply it by your desired scale. We've included these below:

 

Scale.                                Fraction

50% (Half) Scale            0.5

25% (Quarter) Scale     0.25

10% Scale                        0.1

 

So, for a quarter-scale design:

5000 x 0.25 = 1250

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Bleed

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All artworks should be supplied with at least 5mm bleed (when scaled to full-size). This ensures your printed design can be hemmed or trimmed with no white edges showing.

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Colour Mode

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All artworks should be created in CMYK colour mode. Artworks sent to us in RGB mode will be converted to CMYK by our pre-press system, and will nearly always render unsatisfactory results.